Customer Policy

Customer Service Policy
Customer service is a top priority at Silhouette Boutique. All  Silhouette Boutique’s customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.


  1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of Silhouette Boutique, customers, employees, and the business.
  2. Customer requests can be made by email at or by phone at 304-993-6796. When answering the phone, a Silhouette Boutique employee will identify him or herself and the department in which (s)he works.
  3. Staff will assist customers in person at our Charleston West Virginia location, during normal business hours, to the extent possible without infringing on the service needs of other customers, and without affecting our operations, production, and fulfillment commitments.
  4. Silhouette Boutique’s policies and warranty are tailored and enforced, so that we can control situations where policies might be abused. However, we will take care of all of our customers to the best of our abilities, because we aim to have and maintain long-term, repeat, and happy customers. 
  5. A customer with complaints about the service received or about Aroma Retail’s policy shall be referred to the senior staff on duty by emailing


Store hours

Monday – Saturday 11:00 am  - 7:00 pm, Sunday 12:30 pm – 6:00 pm